[rt-users] Want to pass a CF value to a child ticket in a different queue

[Joe Kirby]

Below is a template that works great for creating a child ticket automatically 

===Create-Ticket: Financial Aid and Scholarships - Referral 
Subject: Referral to Counselor from Walk-In::{$Tickets{'TOP'}->Subject}
Referred-To-By: {$Tickets{'TOP'}->Id}
Queue: Financial Aid and Scholarships - Referral
InitialPriority: 99
FinalPriority: 99
Requestor: {$Tickets{'TOP'}->RequestorAddresses}
Content: This request is a referral from a walk-in customer for Financial Aid and Scholarships. The initial ticket has been closed but linked to this ticket for any pertinent information 
ENDOFCONTENT

I have searched the wiki looking for an example of how I can pass a custom field value from a parent to the child.

I was hoping if I assigned the custom fields to both queues, the parent and the child queues, then I could pass the value from the parent to the child via this template.

Can anyone suggest a solution.

Thanks

Joe



Joe Kirby ,  Assistant Vice President, Business Systems
Division of Information Technology (DoIT) 
Support Response -   http://www.umbc.edu/doit 
Administration 627
Office - 410-455-3020 
Email - kirby at umbc.edu