[rt-users] Trace ticket flow when move to another queue

[nonnick]

Hi all, 

I want to trace ticket when it's moved to another Queue. This is my
scenario: 

Our RT system have a few queue ( CS, IT, ACC, HR ...) 
Some tickets create in my CS queue and i must change to another queue to
resolved ticket. 
For example: 

    TICKETA is created in Queue CS, CS must change that issue to ACC Queue,
Accountant will see and solve that issue or move it to another Queues (IT,
HR...) if they could not solve problem, when that issue has been solved they
will comment done and move back CS queue. CS will takes a look and change
status of TICKETA to resolved. 

   All that I need is admin of CS Queue can monitor that where's TICKETA
when it travelling around Queues, what's its status and how much time it
takes in every Queue. He's just admin of CS Queue and have no privileges in
another. 

  There are so many these case in our RT system, I want admin of CS Queue
can trace all tickets are originated form his queue and I also want to have
a search that can overview all these tickets. How long do they hang in a
queue, how much time it take, and where are they. 

I'm newbie here. 
Thanks so much for your help! 
Sorry for my bad in English, 

Best Regards, 
Nonnick.



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