[rt-users] making a custom field mandatory for select queues

[Thomas Sibley]

On 05/14/2013 07:32 AM, Darin Perusich wrote:
> Hello All,
> 
> It's is possible to make a custom field mandatory of selective queues?
> Say I have a CF called "Environment" who's values are test,
> development, and production which is a global CF since it may apply
> any queue, but only needs to be mandatory in queue XYZ. Can this be
> done?

Depending on your definition of mandatory, the plugin
RT-Extension-MandatoryOnTransition might be what you want.  It lets you
specify per-queue mandatoryness, but does expect that you're only
requiring the CFs are filled on creation or resolution or some other
particular status transition.