[rt-users] Cannot get RT-Extension-MobileUI and RT-Authen-ExternalAuth to play nice....

[Thomas Sibley]

On 05/20/2013 11:31 PM, Gary Greene wrote:
> Currently, I'm using RT version 3.8.10 (yes, I know it is old; we're
> not ready to upgrade to the 4 series yet with the customizations
> we've done to rt3...) and have installed version 1.03 of
> RT::Extension::MobileUI and version 0.09 of RT::Authen::ExternalAuth
> in use. The configuration we're using has the authentication only
> coming from the AD LDAP environment we have.
> 
> When attempting to login to the mobile UI, it complains that a user
> doesn't exist, tries to fall back to SSO, fails (which it should, as
> we've not setup SSO yet here), and then kicks you right back to the
> login UI.

You didn't provide any logs.  Please turn on debug logging in RT and
show the debug logs produced when you try to login via the mobile UI.

Have you tried a newer version of RT::Authen::ExternalAuth?