[rt-users] Have filtered select custom field options

[Vodar]

I just tried this, it works! Thanks for your apply again.

This may be helpful for others, just share it:

I got two custom fields named as Customer and Contact. In Contact config
file, I set it basedon value to Customer( custom field id) via
SetBasedOn($id), then when I populate Contact values from External, I
returned Customer value as category to it.

    push @res, {
                    name             => $element->{'cont_name'},
                    description     => $element->{'cont_email'},
                    sortorder        => $i++,
category => $element->{'bcs_cust_Name'},
    };

After completed this, just restart RT. Now you can check out the filter in
Contact field based on Customer. Hope this would be help.


On Tue, May 21, 2013 at 9:11 PM, Ruslan Zakirov-2 [via RequestTracker] <
ml-node+s8502n53941h77 at n7.nabble.com> wrote:

>
>
>
> On Tue, May 21, 2013 at 5:01 PM, Vodar <[hidden email]<http://user/SendEmail.jtp?type=node&node=53941&i=0>
> > wrote:
>
>> Thanks for your suggestion, Ruslan. Really helpful.
>>
>> Another question here, would this work between two Custom Fields which
>> are both using ExternalValues? Can I use another Custom Field's value in
>> ExternalValues config file?
>>
>>
> Should in theory, but I havn't checked.
>
>
>>
>> On Tue, May 21, 2013 at 5:57 PM, Ruslan Zakirov [via RequestTracker] <[hidden
>> email] <http://user/SendEmail.jtp?type=node&node=53940&i=0>> wrote:
>>
>>> Use based on and categories to select when to show value. Should work in
>>> 3.8 and 4.
>>>
>>> Ruslan from phone.
>>> 20.03.2009 6:16 пользователь "Aaron Guise" <[hidden email]<http://user/SendEmail.jtp?type=node&node=53935&i=0>>
>>> написал:
>>>
>>>> Hi All,
>>>>
>>>> I just wonder as I have a suggestion from our management whether it is
>>>> possible to have a custom field which is filtered by aselection made in an
>>>> earlier select box.
>>>>
>>>> For example say: I have one CF which is for Business Area and based on
>>>> the selection made here a second list will need to have values filtered and
>>>> specific to the specific business area.
>>>>
>>>> Would such a thing be at all possible?
>>>>
>>>> *Regards,*
>>>>
>>>> **
>>>> *Aaron Guise
>>>> 027 212 6638
>>>> *
>>>> *[hidden email] <http://user/SendEmail.jtp?type=node&node=53935&i=1>
>>>>  *
>>>>
>>>>
>>>>
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>>>>
>>>>
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>>>>
>>>
>>>
>>>
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>>
>> --
>> *Br*
>> *Vodar*
>> *It's not where you start -- it's where you finish that count.*
>>
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>> Sent from the Request Tracker - User mailing list archive<http://requesttracker.8502.n7.nabble.com/Request-Tracker-User-f3.html>at Nabble.com.
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>
>
>
> --
> Best regards, Ruslan.
>
>
>
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-- 
*Br*
*Vodar*
*It's not where you start -- it's where you finish that count.*




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