[rt-users] Proper way to backup RT Database

Cena, Stephen (ext. 300) SJC at qvii.com
Thu May 23 12:57:19 EDT 2013

No errors showed up in the command prompt when I ran the back up. I did
get the "warning: don't put a password in the file its dangerous" (which
I expected).

First, I used the GUI to restore (MySQL Workbench). I pointed it to the
.SQL file, told it to overwrote 'rt4service' and clicked "Import". It
imported the 45 tables that were exported.

For the console version, I did:

mysql -u root -p rt4service < backup.sql

Which also didn't work. I think what happened is it just didn't get all
68 tables. It just did 45. Then, when I dropped all the tables because
all my "old" data was still present after there were obviously tables

I'm going to take a look at the link provided & then do some more
testing. (This might also explain why I had such awful lick with moving
from MySQL to MariaDB and back).

Stephen Cena
850 Hudson Ave.
Rochester, NY. 14620
585-544-0450 x300
sjc at qvii.com
"Thank you for helping us help you help us all."
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Today's Topics:

   1. Re: Proper way to backup RT Database (Jim Brandt)


Message: 1
Date: Thu, 23 May 2013 11:38:19 -0400
From: Jim Brandt <jbrandt at bestpractical.com>
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Proper way to backup RT Database
Message-ID: <519E37EB.7030607 at bestpractical.com>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed

On 5/23/13 11:05 AM, Cena, Stephen (ext. 300) wrote:
> I just lost my Service Desk database. I did a test creating a ticket, 
> saw what I wanted, then restored the database previously. It didn't 
> restore. So I dropped all tables, did a restore. RT broke. I checked 
> the tables restored & it only did 45 out of 68.
> So now I get to rebuild the RT configuration again (not that bad).
> The command I'm using to backup my RT databases is:
> mysqldump -u root -p<PASSWORD> --result-file=G:\BACKUPS\RT-<DATE>.sql
> Is this how the database should get backed up? Why did it only back up

> some tables but not all? I've already got one RT system with a borked 
> database I haven't been able to get help with yet. With the scale of 
> the one I'm going to be launching I CANNOT afford for backups/restores

> to not work.

There are docs on backups here that might help:


Those dump just the RT database.

Also, maybe show the command you used to restore from the backup? Any
errors during the dump or restore?


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