[rt-users] Problem with multple new tickets on same subject

[Asif Iqbal]

On Tue, May 28, 2013 at 12:20 PM, Kenneth Crocker <kenn.crocker at gmail.com>wrote:

> We had the same problem and opted to train our users to NOT use "Reply
> All" and then we put that instruction in ALL our templates at the top.
>
>

We have very little faith in our users. They are very good at ignoring
instructions.

I am curious what kind of wording you put in your template which you suggest
to be working.


-- 
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
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