[rt-users] Adding ReplyToTicket right to Requestor on Help queue failing

[Ruslan Zakirov]

You still don't check return value of GrantRight correctly, see examples in
RT.


On Fri, May 31, 2013 at 6:20 AM, Asif Iqbal <vadud3 at gmail.com> wrote:

>
>
>
> On Thu, May 30, 2013 at 5:51 PM, Ruslan Zakirov <ruz at bestpractical.com>wrote:
>
>> You don't check any return value.
>>
>>
>>
> added the check return and did not disclose any error
>
> if (!$queue->Load( 'Help' )) {
>  die $@;
> };
>
> if (!$group->LoadSystemRoleGroup( 'Requestor' )){
>  die $@;
> };
>
> if (!$group->PrincipalObj->GrantRight( Object => $queue, Right =>
> 'ShowTicket' )){
>  die $@;
> };
>
> Help Queue Group Rights still not adding Role Requestor with Right
>  ShowTicket
>
> But then I realized I am using the wrong method.
>
> I changed it to LoadQueueRoleGroup and it is working now.
>
> replaced this
>
>     $group->LoadSystemRoleGroup( 'Requestor' );
>
> with this
>
>    $group->LoadQueueRoleGroup( Queue => $queue->id, Type => 'Requestor' );
>
>
>
>
>> On Fri, May 31, 2013 at 1:05 AM, Asif Iqbal <vadud3 at gmail.com> wrote:
>>
>>> Hi All
>>>
>>> I am trying this and I do not the right gets added.
>>>
>>> use strict;
>>> use lib '/opt/rt3/lib';
>>>
>>> use RT;
>>> use RT::Interface::CLI;
>>> use Data::Dumper;
>>>
>>> RT::LoadConfig();
>>> RT::Init();
>>>
>>> my $queue = RT::Queue->new( $RT::SystemUser );
>>>
>>> my $group = RT::Group->new( $RT::SystemUser );
>>>
>>> $queue->Load( 'Help' );
>>>
>>> $group->LoadSystemRoleGroup( 'Requestor' );
>>>
>>> $group->PrincipalObj->GrantRight( Object => $queue, Right =>
>>> 'ReplyToTicket' );
>>>
>>> What am I doing wrong?
>>>
>>> --
>>> Asif Iqbal
>>> PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
>>> A: Because it messes up the order in which people normally read text.
>>> Q: Why is top-posting such a bad thing?
>>>
>>>
>>>
>>>
>>> --
>>> RT Training in Seattle, June 19-20: http://bestpractical.com/training
>>>
>>
>>
>>
>> --
>> Best regards, Ruslan.
>>
>
>
>
> --
> Asif Iqbal
> PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
> A: Because it messes up the order in which people normally read text.
> Q: Why is top-posting such a bad thing?
>
>


-- 
Best regards, Ruslan.
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