[rt-users] "On Steal" email causing errors

[Ruslan Zakirov]

Hi,

I don't remember $self being ever available in Templates, instead of
$self->CurrentUser
use $Transaction->CurrentUser or just RT->SystemUser.


On Fri, May 31, 2013 at 12:43 AM, Cena, Stephen (ext. 300) <SJC at qvii.com>wrote:

> **
> I have this template for when a ticket is stolen:
>
> To: { my $old_owner = RT::User->new( $self->CurrentUser );
>       $old_owner->Load( $Transaction->OldValue );
>       $old_owner->EmailAddress(); }
> Subject: Ticket #{ $Ticket->Id() } taken by { $Ticket->OwnerObj->Name() }
>
> A ticket you owned:
>
> { $Ticket->Subject() }
>
> has been taken by { $Ticket->OwnerObj->Name()}.
>
> { $RT::WebURL }Ticket/Display.html?id={ $Ticket->Id }
>
> I've been using it since around RT 4.0.6 & all has been well. I'm
> deploying a new 4.0.13 system & copied the Scrip and Template intot he new
> system. When someone does a Steal, it works inside of RT but I get the
> following error in the logs:
>
> [Thu May 30 20:20:45 2013] [info]: <
> rt-4.0.13-1532-1369945245-1205.4-12-0 at DOMAIN-REDACTED.com> #4/148 - Scrip
> 12 On Take (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:285)
> [Thu May 30 20:20:45 2013] [info]: <
> rt-4.0.13-1532-1369945245-1205.4-12-0 at DOMAIN-REDACTED.com> sent  Bcc:
> adam at DOMAIN-REDACTED.com (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:316)
> [Thu May 30 20:25:52 2013] [info]: Successful login for
> adam at DOMAIN-REDACTED.com from IP-REDACTED
> (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:758)
> [Thu May 30 20:26:20 2013] [error]: Template parsing error: Can't call
> method "CurrentUser" on an undefined value at template line 1.
>
> Stack:
>   [template:1]
>   [/opt/rt4/sbin/../lib/RT/Template.pm:479]
>   [/opt/rt4/sbin/../lib/RT/Template.pm:435]
>   [/opt/rt4/sbin/../lib/RT/Template.pm:363]
>   [/opt/rt4/sbin/../lib/RT/Template.pm:343]
>   [/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:138]
>   [/opt/rt4/sbin/../lib/RT/Action/Notify.pm:69]
>   [/opt/rt4/sbin/../lib/RT/ScripAction.pm:226]
>   [/opt/rt4/sbin/../lib/RT/Scrip.pm:448]
>   [/opt/rt4/sbin/../lib/RT/Scrips.pm:234]
>   [/opt/rt4/sbin/../lib/RT/Transaction.pm:179]
>   [/opt/rt4/sbin/../lib/RT/Record.pm:1504]
>   [/opt/rt4/sbin/../lib/RT/Ticket.pm:3051]
>   [/opt/rt4/sbin/../lib/RT/Ticket.pm:3115]
>   [/opt/rt4/share/html/Ticket/Display.html:153]
>   [/opt/rt4/share/html/Ticket/autohandler:66]
>   [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:635]
>   [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:335]
>   [/opt/rt4/share/html/autohandler:53]
> (/opt/rt4/sbin/../lib/RT/Template.pm:474)
> What happened?
>
>
>
> --
> RT Training in Seattle, June 19-20: http://bestpractical.com/training
>



-- 
Best regards, Ruslan.
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