[rt-users] Reply text box slow to load

Kevin Falcone falcone at bestpractical.com
Fri Nov 1 15:44:53 EDT 2013

On Thu, Oct 31, 2013 at 12:39:12PM +1300, Thatcher Rea wrote:
>    If I set MessageBoxRichText to 0, the problem resolves itself. But that means that I don't
>    have Rich Text editing capabilities in my ticket replies. Any ideas?

Something in your environment (but not our production instance, or any
other reported environment) is causing the JavaScript for the rich
text editor to load exceptionally slowly.

Ask Chrome what part is taking a long time and whether it's the
delivery over the wire or the parsing.


>    On Thu, Oct 31, 2013 at 7:20 AM, Thatcher Rea <[1]thatcher.rea at bywatersolutions.com> wrote:
>      We upgraded from 4.0.7 last night, and am noticing that when you reply to a ticket, the
>      reply text box takes the better part of 60 seconds to load. It seems to be slightly better
>      in Chrome than Firefox, but still takes inordinately long. Has anyone else seen this
>      problem?
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