[rt-users] CC emails not always being sent

[Cena, Stephen (ext. 300)]

I thought that might be the case. Is there a better way to ensure that CC emails are always sent? Both our Service Dept & the IT Dept will add users to the CC's as needed. In both RT systems, I have a "On Correspond Notify Others" Scrip and thought that would cover it.

What is the proper/recommended way to ensure all CC users get their emails without extra emails getting generated?

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Message: 9
Date: Fri, 1 Nov 2013 12:46:42 -0700
From: Kevin Falcone <falcone at bestpractical.com>
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] CC emails not always being sent
Message-ID: <20131101194642.GI1829 at jibsheet.com>
Content-Type: text/plain; charset="us-ascii"

On Thu, Oct 31, 2013 at 01:39:52PM +0000, Cena, Stephen (ext. 300) wrote:
> Rafal - After making that change, I'm now getting extra emails:
> Is this expected when I change NotifyActor to 1, or is this another setting that's causing this?

As expected.
http://bestpractical.com/docs/rt/latest/RT_Config.html#NotifyActor

With that config set, RT will send you any email caused as a result of your action, rather than suppressing them (the RT default).

-kevin
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