[rt-users] Create transaction content field is empty (only) when a ticket is created by the API.

Kevin Falcone falcone at bestpractical.com
Tue Nov 5 16:38:18 EST 2013


On Tue, Nov 05, 2013 at 05:57:26AM +0000, Ben Kolera wrote:
> So my long winded question is, ³Is this behaviour intended and should I
> change my automations to trawl through the transaction attachments to get
> at the Create body?². It may be noteworthy that even comments and
> correspondences from the API seem to be populating the transaction Content
> field properly when read out, so it is only the Create call, and only when
> it is done through the API; which leads me to believe (and hope!) that
> this is just an unintended bug.

This looks like a bug to me, added as part of the code to allow
text/html parts.

I'll bounce your mail into the bug tracker and comment further there.

-kevin
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