[rt-users] apache can't locate Symbol/Global/Name.pm

Nick Price np121 at hotmail.com
Tue Nov 5 16:40:52 EST 2013

Hi Kevin

I used the perl that was already installed on the system
But I did update Symbol:Global:Name with cpan   to version 0.04

How do I check to see if my RT perl and mod_perl are the same


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Tuesday, November 05, 2013 22:07
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] apache can't locate Symbol/Global/Name.pm

On Sat, Nov 02, 2013 at 08:55:48PM +0100, Nick Price wrote:
>    I was trying to upgrade RT from 4.0.17 to 4.2.0 on fedora 18
>    When I start apache I get "Can't locate  Symbol/Global/Name.pm in 
> @INC
>    Mod_perl was installed with yum when I first installed RT 4.0.15
update to 4.0.17 went ok
>    everything worked
>    I did install Symbol:Global:Name with cpan   version 0.04
>    Mod_perl version 2.0.7

When upgrading to 4.2.0, did you use the system perl or install a custom

>    His readme tells me what it does but nothing on how to install it 
> so apache can see it

That's not really the purview of a README, that's usually unix permissions
or web server configuration.  Symbol::Global::Name can be used in non-RT

Assuming your RT perl and mod_perl perl are the same, the usual next step is
to check that the web server can read the file Symbol/Global/Name.pm found
in one of the paths referenced in the error message you truncated.


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