[rt-users] Integrating RT w/ SugarCRM information

[Garry Glendown]

On 06.11.2013 01:56, Adam Thick wrote:
> Hi Gary,
>
> we have used a script to add client information ( from a custom field ) in RT based on the incoming email address.
>
> Is this the sort of thing you're after? I imagine you could make a call in the middle there to get values from your CRM.
>

Thanks, I will look into your solution, looks like a good place to start!

-garry

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