[rt-users] automatically linking tickets together

[Piet Honkoop]

Hi,

Starting situation:

central RT4 ticketing system with a number of customers with own (other) 
trouble ticket systems.
Many of those misbehave by sending too many mails where they molest the 
subject in order to insert their own ticket id.

What I want to do is based on their ticket id link those emails to the 
initially created ticket within RT.

What is the best way to do that given that the incoming mail does not 
necessarily have an RT ticket number in the subject?

Thanks!

-- 

Piet


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