[rt-users] Approvals flow not working as expected

liadsh liadsh at yahoo.com
Mon Nov 18 14:13:56 EST 2013


Hi, 

I'm trying to set the approval to work with several users within a group. 

I'm using RT 4.2. 
I've followed the documentation: 
http://www.bestpractical.com/docs/rt/4.2/customizing/approvals.html

And set the group with the template and AdminCCGroup. 

Somehow I can only see the approval requests only with the root username,
while the other user in the group does not see any tickets pending approval. 

Any idea what am I missing ? 

Thanks allot, 

Liad




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