[rt-users] Datetime customfield’s values not being stored in ticket created with RT::Ticket

[Landon Stewart]

Hello,

Basically I’m successfully creating a ticket where a bunch of other
CustomFields are set properly except these two Datetime customfields.  The
CFs apply to all applicable queues and are type “Select datetime”.  I’ve
simplified the ->Create() below a little but generally this is working
perfectly *except* for the CustomerCreated and ServerCreated fields.  The
new ticket in the “Investigations" queue does not have values for those
(totally unset).

    my ($newinvid, $newinvTransObj, $inverrorMsg) =
$new_investigation->Create(
                     'Queue'  => "Investigations",
                    'Subject' => $self->TransactionObj->Subject,
                     'Status' => 'open',
             'CustomField-83' => 'Customer Notification',
                   'MemberOf' => $IncidentObj->id,
                   'Priority' => $IncidentObj->Priority,
             'CustomField-65' =>
$IncidentObj->FirstCustomFieldValue('Classification'),
             'CustomField-75' =>
$IncidentObj->FirstCustomFieldValue('Customer'),
             'CustomField-77' =>
$IncidentObj->FirstCustomFieldValue('Email'),
             'CustomField-78' =>
$IncidentObj->FirstCustomFieldValue('CustomerCreated'),
             'CustomField-79' =>
$IncidentObj->FirstCustomFieldValue('ServerCreated'),
             'CustomField-81' =>
$IncidentObj->FirstCustomFieldValue('PreferredLanguage'),
             'CustomField-86' =>
$IncidentObj->FirstCustomFieldValue('CCName'),
             'CustomField-87' =>
$IncidentObj->FirstCustomFieldValue('TechEmail'),
             'CustomField-88' =>
$IncidentObj->FirstCustomFieldValue('ClientName'),
             'CustomField-91' =>
$IncidentObj->FirstCustomFieldValue('ClientGroups'),
             'CustomField-92' =>
$IncidentObj->FirstCustomFieldValue('ProductPrice'),
            'CustomField-104' =>
$IncidentObj->FirstCustomFieldValue('ServerType'),
            'CustomField-105' =>
$IncidentObj->FirstCustomFieldValue('OperatingSystem'),
                    'MIMEObj' => $InvMIMEObj,
    );

Do they have to be converted to RT::Date objects or even as far as AsString
to be used as the value?

-- 
Landon Stewart :: lstewart at iweb.com
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932
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