[rt-users] Custom Fields Clearing After Ticket Update or Create

[McLean, Devin]

Hello,

We are having a problem where some tickets custom fields are being cleared after being updated. At first, we thought it was only when someone tried to create a ticket with an attachment, but it has also been happening when someone makes a change to a ticket that has already been created with custom fields that were already there. Has anyone else seen this issue?



Best Regards,


Devin

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