[rt-users] User Replies to a forwarded requests and receives a new ticket number after replying

[globo]

Found the issue. 

The subject line was in correct in the template. 

Change the subject line in the template and to Re: [domainname.com #23014]
Subject 

Once the subject had the ticket number in the subject line everything work
again. 




--
View this message in context: http://requesttracker.8502.n7.nabble.com/User-Replies-to-a-forwarded-requests-and-receives-a-new-ticket-number-after-replying-tp55430p55432.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.