[rt-users] Question about SLA module

[Kevin Falcone]

On Fri, Oct 18, 2013 at 02:00:27PM +0200, Alexandre LEPREVOST wrote:
>    Thank you for your different answers, unfortunately I was expecting to be able to change the
>    SLA name field for multiple SLA instance.
> 
>    Let me explain to you quickly what I'm expecting, I'm probably confusing something and give me
>    an headach to myself :)
> 
>    In our firm, we would like 2 queues "Support" and "Development"
> 
>    Support queue should be able to set a list called "priority" (and not SLA) with a list of
>    several SLA (P1 to P4 - From important to not important answer and resolve time). Development
>    queue should be able to see an another list called "internal" with a different list of SLA
>    (not defined yet). What I understand for now is different: I'm able to do a uniq list "SLA"
>    with multiple SLA in it.
> 
>    Do you see the difference ? And I've played with the conf file and multiple installation of
>    the module to have 2 SLA fields but after that, everything was dead (nothing work anymore).

You can have two SLA fields, but they must be Queue level, not global.
One applied to each of your queues, each with a different set of
values, then set your configuration appropriately.

You still cannot rename the SLA custom field.

-kevin
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