[rt-users] CLI and User Custom Fields

Triplett, Jeff triplejl at miamioh.edu
Fri Sep 13 10:09:30 EDT 2013

What is the best way to programmatically add and edit users in RT?


On Fri, Sep 13, 2013 at 9:54 AM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Fri, Sep 13, 2013 at 09:30:30AM -0400, Triplett, Jeff wrote:
> >    I am trying to find a way to set User Custom Fields using the CLI. I
> have tried:
> >    rt edit -t users UniqueID set CF-MyCFName="something"
> >    rt edit -t users UniqueID set CF.{MyCFName}="something"
> >    When I use these commands I get a "Unknown field" error.
> >    Is is possible to edit user Custom Fields from the CLI?
> The RT CLI is primarily for editing Tickets, not users, queues,
> rights, etc.  I'd be surprised if updating User CFs worked.
> -kevin
> --
> RT Training in New York, October 8th and 9th:
> http://bestpractical.com/training

Jeff Triplett
Systems Administrator
Miami University, Oxford, Ohio
College of Engineering & Computing
109B Benton Hall
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