[rt-users] template in new tickets creation

Zawada Łukasz l.zawada at finat.pl
Mon Sep 16 05:57:03 EDT 2013


Hello

I've rt 3.8.8.
My problem is that i can't create ticket with my own template.

On one queue  i set template (create_ticet_from_template). Template of course have a body.
And script:
- condiion: on create
- action: create tickets
- templete: create_ticket_from_template
- stage: transactioncreate

But when click "new ticket" in that queue nothing in "describe the issue below" is appear.

What i'm doing wrong ?


Lukas
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