[rt-users] Big problem with encoding subject

[Albert Shih]

 Le 20/09/2013 à 23:01:56+0200, Albert Shih a écrit
>  Le 20/09/2013 à 08:58:35+0400, Ruslan Zakirov a écrit
> Hi, 
> 
> > 
> > You didn't say how to reproduce the problem. Should it be email? Should it be
> > UI?
> 
> Only from email.
> 
> When I send a email with some utf-8 character inside the subject the
> problem appear.
> 
> I try to track the problem, so I installe a new server (FreeBSD), dump the
> all mysql base and rt config, put inside the new server and the problem
> still here.
> 
> I disable all plugin and enable debug mode in RT : 
> 
> Here the log I find (It's really at the beginning : )
> 
> Sep 20 20:53:37 support-new RT: Converting 'iso-8859-1' to 'utf-8' for text/plain - Essai é, è, ã
> Sep 20 20:53:37 support-new RT: Mail from user #22 (Albert.Shih at obspm.fr)
> Sep 20 20:53:37 support-new RT: About to think about scrips for transaction #203642
> Sep 20 20:53:37 support-new RT: About to think about scrips for transaction #203643
> Sep 20 20:53:37 support-new RT: About to think about scrips for transaction #203644
> Sep 20 20:53:37 support-new RT: About to think about scrips for transaction #203645
> Sep 20 20:53:37 support-new RT: About to think about scrips for transaction #203646
> Sep 20 20:53:37 support-new RT: About to prepare scrips for transaction #203646
> Sep 20 20:53:37 support-new RT: Found 3 scrips for TransactionCreate stage with applicable type(s) Create for txn #203646 on ticket #10767
> Sep 20 20:53:37 support-new RT: Converting 'utf-8' to 'utf-8' for text/plain - =?UTF-8?B?W0luZm8gT2JzcG0gIzEwNzY3XSBFc3NhaSDvv70sIO+/vSwg77+9?=
> Sep 20 20:53:37 support-new RT: Converting 'utf-8' to 'utf-8' for text/plain - =?UTF-8?B?W0luZm8gT2JzcG0gIzEwNzY3XSBFc3NhaSDvv70sIO+/vSwg77+9?=
> 
> 
> at this point something is wrong because 
> 
> echo "W0luZm8gT2JzcG0gIzEwNzY3XSBFc3NhaSDvv70sIO+/vSwg77+9" |base64 -d
> 
> [Info Obspm #10767] Essai �, �, �
> 
> and missing a "\n" at the end
> 
> It should be something like : 
> 
> echo "[Info Obspm #10767] Essai é, è, ã" |base64
> 
> W0luZm8gT2JzcG0gIzEwNzY3XSBFc3NhaSDDqSwgw6gsIMOjCg==
> 
> More stranger, if now I close the ticket from the web UI the mail RT send
> to me is correct. 
> 

Any help ? 

I'm totally stuck with this problem. The point is not only because I lost
some UTF-8 character, but because with some UTF-8 in the subject some scrip
don't work, the mail isn't send by RT to the requestor (for example). 

Today I install from empty disk (on vmware) a fresh FreeBSD 9.2-RC4, I
don't use anything from the old config, I init a empty database
(rt-setup-database --action=init). And I still get the problem. 

So the problem don't come from error in the configuration. 

I remark, with fresh install the « autoreply » scrip (who have in the
script «Subject : etc..» is working perfectly, but since the « subject » is
not inside the scrip it's stop working, the encoding is wrong. 

Any help would very very welcome. 

For example : where the subject is encoded inside RT and with which perl package ? 

Regards.

JAS

-- 
Albert SHIH
DIO bâtiment 15
Observatoire de Paris
5 Place Jules Janssen
92195 Meudon Cedex
France
Téléphone : +33 1 45 07 76 26/+33 6 86 69 95 71
xmpp: jas at obspm.fr
Heure local/Local time:
lun 23 sep 2013 22:25:09 CEST