[rt-users] New ticket in: change order

Donny Brooks dbrooks at mdah.state.ms.us
Tue Sep 24 15:26:24 EDT 2013


Is there a way, without messing up something, to change the order of queues as they appear in the web interface under "New ticket in:"? We have 4 queues currently: CM, CS, General, IS. Nearly everything we input is in IS but it defaults to CM which is our change management queue. One of my co-workers has a problem with constantly putting tickets in the CM queue since it is default. 

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Donny B.



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