[rt-users] Automatically Set "Let this user be granted rights"
Jon Witts
jwitts at queenmargarets.com
Tue Apr 8 13:41:27 EDT 2014
Chris,
Please keep your responses on the list so that others may benefit or assist.
So what happens when you set your @plugins as I described?
Jon
Director of Digital Strategy
Queen Margaret's School
01904 727600
http://www.queenmargarets.com
From: Chris Ditri [Cditri at experi-metal.com]
Sent: 08 April 2014 6:35 PM
To: Jon Witts
Subject: RE: [rt-users] Automatically Set "Let this user be granted rights"
4.0.7 – it is what is stable on debian Wheezy.
Christopher Ditri
Manager, Information Systems
Experi-Metal Inc.
6385 Wall Street
Sterling Heights, MI 48312
Phone: (586) 977-7800
Fax: (586) 977-6981
www.experi-metal.com
Connnect with Us!
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com]
On Behalf Of Jon Witts
Sent: Tuesday, April 08, 2014 12:11 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Automatically Set "Let this user be granted rights"
What version of RT are you running?
You need to have both plugins (ExternalAuth and LDAPImport) set in your config. Try:
Set( @Plugins, qw(
RT::Authen::ExternalAuth
RT::Extension::LDAPImport
) );
As per the doc on the wiki here:
http://requesttracker.wikia.com/wiki/SiteConfig
Jon
-----------------------------------------------------
Jon Witts
Director of Digital Strategy
Queen Margaret's School
Escrick Park
York YO19 6EU
Telephone: 01904 727600
Fax: 01904 728150
Website:
www.queenmargarets.com
From: Chris Ditri [mailto:Cditri at experi-metal.com]
Sent: 08 April 2014 14:46
To:
rt-users at lists.bestpractical.com
Cc: Jon Witts
Subject: RE: [rt-users] Automatically Set "Let this user be granted rights"
Hi Jon,
I did add the My_SSO_Cookie thing back, just to troubleshoot. Normally, it is not there. I removed it again, however. I removed the second (redundant) ExternalAuthPriority entry. Thanks for that catch.
Using
Plugin( "RT::Authen::ExternalAuth" );
Plugin( "RT::Extension::LDAPImport" );
Doesn’t work. I need the “Set(@Plugins…” part.
The interesting thing is that when I do not have “Set(@Plugins, qw(RT::Extension::LDAPImport));” in my config, then I get all the errors in my log file, including the bit about the email already exists (logging is set to debug). If I do have that line in my config, all I get in my log file is “FAILED LOGIN for jjjameson from 118.128.73.X (/usr/share/request-tracker4/lib/RT/Interface/Web.pm:740)”. Even though I have the log file set to debug, I get no more output than a simple login failure.
I tried switching uid to sAMAccountName, but that did no better. With no output in the logs, I’m at a complete loss on how to troubleshoot this. I don’t know if using the import carries over the password hash into rt’s own database, or if it checks it against the ldap/AD server. Since I can see the rest of the user information, perhaps it has to do with the password itself? I don’t know…
Thanks again for your help.
-Chris
From:
rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com]
On Behalf Of Jon Witts
Sent: Tuesday, April 08, 2014 3:53 AM
To:
rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Automatically Set "Let this user be granted rights"
Hi there,
I can only see you setting the ExternalAuth plugin there not the LDAPImport plugin too.
Rather than:
Set( @Plugins, qw(RT::Authen::ExternalAuth) );
My Plugins section looks like this:
Plugin( "RT::Authen::ExternalAuth" );
Plugin( "RT::Extension::LDAPImport" );
Also you are setting
$ExternalAuthPriority twice, and both times calling ExternalAuths which are not defined ('My_SSO_Cookie', 'My_Oracle','SecondaryLDAP','Other-DB'). I think you should only be doing as follows:
Set($ExternalAuthPriority, [ 'My_LDAP',
]
);
I have my ldap bind user defined as a fully qualified ldap string rather than just a username…
In your LDAPImport settings try changing:
Set($LDAPMapping, {Name => 'uid'
To:
Set($LDAPMapping, {Name => 'sAMAccountName',
And as it appears you are using Microsoft AD for your LDAP server it would probably be worth setting:
Set($LDAPSizeLimit, 1000);
Too.
Jon
-----------------------------------------------------
Jon Witts
Director of Digital Strategy
Queen Margaret's School
Escrick Park
York YO19 6EU
Telephone: 01904 727600
Fax: 01904 728150
Website:
www.queenmargarets.com
From: Chris Ditri [mailto:Cditri at experi-metal.com]
Sent: 07 April 2014 22:20
To: Jon Witts;
rt-users at lists.bestpractical.com
Subject: RE: [rt-users] Automatically Set "Let this user be granted rights"
Hi Jon, and thanks.
Set($WebDomain, 'rt.my-company.com');
Set($LDAPHost, 'QZXW-dc.my-company.com');
Set($LDAPUser, 'cn=rtuser,ou=utility,ou=QZXW Users,dc=my-company,dc=com');
Set($LDAPPassword, 'MyPW1234');
Set($LDAPBase, 'ou=QZXW Users,dc=my-company,dc=com');
Set($LDAPFilter, '(&)');
Set($LDAPUpdateUsers, 1);
Set($LDAPMapping, {Name => 'uid', # required
EmailAddress => 'mail',
RealName => 'cn',
WorkPhone => 'telephoneNumber',
Organization => 'departmentName'});
Set($ExternalAuthPriority, [ 'My_LDAP',
'My_SSO_Cookie'
]
);
Set( @Plugins, qw(RT::Authen::ExternalAuth) );
Set($ExternalInfoPriority, [ 'My_LDAP'
]
);
Set($ExternalServiceUsesSSLorTLS, 0);
Set($AutoCreateNonExternalUsers, 0);
Set($ExternalAuthPriority,['My_LDAP','My_Oracle','SecondaryLDAP','Other-DB']);
Set($ExternalSettings, { # AN EXAMPLE DB SERVICE
'My_LDAP' => { ## GENERIC SECTION
# The type of service (db/ldap/cookie)
'type' => 'ldap',
# The server hosting the service
'server' => 'QZXW-dc.my-company.com',
## SERVICE-SPECIFIC SECTION
# If you can bind to your LDAP server anonymously you should
# remove the user and pass config lines, otherwise specify them here:
#
# The username RT should use to connect to the LDAP server
'user' => 'joeadmin at my-company.com',
# The password RT should use to connect to the LDAP server
'pass' => 'majorlycrypticpw',
#
# The LDAP search base
'base' => 'ou=QZXW USERS,dc=my-company,dc=com',
#
# ALL FILTERS MUST BE VALID LDAP FILTERS ENCASED IN PARENTHESES!
# YOU **MUST** SPECIFY A filter AND A d_filter!!
#
# The filter to use to match RT-Users
'filter' => '(&)', ##(I have flip-flopped between this and the one suggested in the generic config, either seems to work)
# A catch-all example filter: '(objectClass=*)'
#
# The filter that will only match disabled users
'd_filter' => '',
# A catch-none example d_filter: '(objectClass=FooBarBaz)'
#
# Should we try to use TLS to encrypt connections?
'tls' => 1,
# SSL Version to provide to Net::SSLeay *if* using SSL
'ssl_version' => 3,
# What other args should I pass to Net::LDAP->new($host, at args)?
'net_ldap_args' => [ version => 3 ],
# Does authentication depend on group membership? What group name?
# What is the attribute for the group object that determines membership?
# What is the attribute of the user entry that should be matched against group_attr above? (Optional; defaults to 'dn')
## RT ATTRIBUTE MATCHING SECTION
# The list of RT attributes that uniquely identify a user
# This example shows what you *can* specify.. I recommend reducing this
# to just the Name and EmailAddress to save encountering problems later.
'attr_match_list' => [ 'Name',
'EmailAddress',
'RealName',
'WorkPhone',
'Address2'
],
# The mapping of RT attributes on to LDAP attributes
'attr_map' => { 'Name' => 'sAMAccountName',
'EmailAddress' => 'mail',
'Organization' => 'physicalDeliveryOfficeName',
'RealName' => 'cn',
'ExternalAuthId' => 'sAMAccountName',
'Gecos' => 'sAMAccountName',
'WorkPhone' => 'telephoneNumber',
'Address1' => 'streetAddress',
'City' => 'l',
'State' => 'st',
'Zip' => 'postalCode',
'Country' => 'co'
}
},
}
);
1;
my $zone = "UTC";
$zone=`/bin/cat /etc/timezone`
if -f "/etc/timezone";
chomp $zone;
Set($Timezone, $zone);
Set($rtname, 'rt.my-company.com');
Set($Organization, 'RT.my-company.com');
Set($CorrespondAddress , 'maintenance at my-company.com');
Set($CommentAddress , 'maintenance at my-company.com');
Set($RTAddressRegexp , '^maintenance(-comment)?\@(maintenance|rt)\.(my-company\.com|rt\.my-company\.com)$');
Set($WebPath , "/rt");
Set($WebBaseURL , "http://rt.my-company.com");
Set($LogToSyslog , 'debug');
Set($LogToScreen , 'info');
Set($LogToFile , 'debug'); #debug is very noisy
Set($LogDir, '/var/log/request-tracker4');
Set($LogToFileNamed , "rt.log"); #log to rt.log
my %typemap = (
mysql => 'mysql',
pgsql => 'Pg',
sqlite3 => 'SQLite',
);
Set($DatabaseType, $typemap{mysql} || "UNKNOWN");
Set($DatabaseHost, 'localhost');
Set($DatabasePort, '');
Set($DatabaseUser , 'rtuser');
Set($DatabasePassword , 'QZXWBuild07');
my $dbc_dbname = 'rtdb'; if ( "mysql" eq "sqlite3" ) { Set ($DatabaseName, '' . '/' . $dbc_dbname); } else { Set ($DatabaseName, $dbc_dbname); }
1;
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