[rt-users] email disabled for ticket

[Edsall, William (WJ)]

Hello,
We have a ticket which was sent in from a new, non-privileged user. The account was autocreated upon ticket submission.

Under 'People' it says that the user (requestor)'s email is 'disabled for ticket'. It says this just after his email address on the Requestors line.

What does this mean? Some replies did in fact work but at some point the system flagged his email as disabled for the ticket.

Thanks!
William
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