[rt-users] Missed ticket hits in search

[Jeff Blaine]

Something curious about the tickets that do not show up in the search
results message list. They both show:

    X-MIME-Autoconverted: from quoted-printable to 8bit

in the original message headers.

The ticket ACLs are fine (Thanks Ken)

On 4/15/2014 2:24 PM, ktm at rice.edu wrote:
> On Tue, Apr 15, 2014 at 02:17:45PM -0400, Jeff Blaine wrote:
>> [ Yes, I know RT 3.8 is EOL :) ]
>>
>> One of our RT instances is still running RT 3.8.17. A colleague
>> reported, and I confirmed carefully with my own eyes, that a search is
>> missing tickets it should be finding.
>>
>> Content LIKE '34.100.108.26'
>> AND Created > '2014-04-01'
>> AND Queue = 'HJLAM'
>>
>> This returns 2 results.
>>
>> There are at least 2 other tickets that match all 3 items in the search
>> criteria and are not part of the RT search results.
>>
>> Has anyone seen this before? Are there known oddities? The RT instance
>> is using MySQL.
>>
>> Any suggestions?
>>
>> Thanks,
>> Jeff
> 
> Hi Jeff,
> 
> Have you checked the ACLs for all of the tickets? If the user cannot see a
> ticket, then it will not be returned in a search. It does not matter that
> the search criteria match if the account does not have the rights to "see"
> the ticket.
> 
> Regards,
> Ken
> 
>