[rt-users] Upgrade from 4.2.1 to 4.2.3 - no more outgoing e-mails

[Kevin Falcone]

On Tue, Apr 29, 2014 at 06:32:41PM +0200, Web wrote:
> The *only* problem I have now, is that no e-mail goes out from the RT
> server. Nada.
> 
> I can create tickets by sending e-mails to the RT server, I can browse
> the ticket through the web interface, I can reply, comment, do whatever
> on tickets, but no e-mail are sent.
> 
> I've attached a debug file of a ticket reply action. All I see is "No
> recipients found for deferred delivery on transaction".

> So I guess that my problem lies around this message, but I have no clue
> where to search next in order to solve this ...
> 
All this message means is that there were no users who had to be
marked to send mail later.  It is not your problem.

> Any hint would be appreciated :)

If RT appears to be generating email (and it certainly does appear to
be generating email) I would be reading mail logs.

You can use the Message-ID fields in the logs to match up with your
mail logs.

-kevin
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