[rt-users] Dashboard subscriptions duplicated

[David T. Grayston]

I was able to resolve this issue. Looks like during the upgrades a file with the commands for dashboards and digest emails appeared - /etc/cron.d/request-tracker4 . Since I had the same commands in the sudo crontab we got the duplicates.

David

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David T. Grayston
Systems & Database Administrator, Application Development
University of Washington School of Public Health
Office of the Dean


From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of David T. Grayston
Sent: Friday, August 01, 2014 12:20 PM
To: RT Users (rt-users at lists.bestpractical.com)
Subject: [rt-users] Dashboard subscriptions duplicated

Hi all,

I've recently updated from 4.0.7 -> 4.0.19 (Ubuntu 14.0.4) and all of our folks are getting duplicate emails of the dashboards they have subscribed to. The mail.log shows the double emails going out at the same time.

Perhaps a side question is I can't find where I could manage subscriptions for each user or for a dashboard?

For some tbshooting I ran "sudo /usr/sbin/rt-email-dashboards --dryrun -all" and it only lists one subscription in each case.

Also the Crontab looks like,

0 0 * * * /usr/sbin/rt-email-digest -m daily
0 0 * * 0 /usr/sbin/rt-email-digest -m weekly
10 * * * * /usr/sbin/rt-email-dashboards
0 0 * * 0 /usr/sbin/rt-clean-sessions

Any help appreciated,

David
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David T. Grayston
Systems & Database Administrator, Application Development
University of Washington School of Public Health
Office of the Dean


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