[rt-users] setup queue for particular user

Alex Peters alex at peters.net
Wed Aug 6 01:40:19 EDT 2014


You need to enter the name of a group that you've already created, then
without pressing Enter, tick the appropriate rights, then press Save
Changes.


On 5 August 2014 23:48, niraj vara <niraj.vara at gmail.com> wrote:

> Hi Alex
>
>           thank you for your response.
>
>
>    1. primary top menu > Admin > Queues > Select
>    2. select queue from list
>    3. secondary top menu > Group Rights/User Rights
>
> till that step is ok  I select the Group Rights
>
> But when I try to enter any text on text box it will now allow to do that
>
> and when cursor go to the text box it will goes to the the following
> section only.
> Add rights for this group
>
>
> Where I can only select or deselect the check box oinly.
>
> Why this happened ??? and why not able to enter any text on text box ???
>
> Please guide for the same.
>
>
>
>
>
>
> On Tue, Aug 5, 2014 at 6:21 PM, Alex Peters <alex at peters.net> wrote:
>
>> As a super user:
>>
>>    1. primary top menu > Admin > Queues > Select
>>    2. select queue from list
>>    3. secondary top menu > Group Rights/User Rights
>>    4. enter the name of the user/group into the text box on the left side
>>    5. tick the appropriate rights on the right side
>>
>>
>>
>> On 5 August 2014 22:37, niraj vara <niraj.vara at gmail.com> wrote:
>>
>>> Hi Alex
>>>
>>>           I have RT 4.2.1 and I went to the setting of queue but not
>>> found any option for User/Group.
>>>
>>> Can provide the exact sequence how to assign any User/Group to any queue.
>>>
>>>
>>>
>>>
>>>
>>> On Tue, Aug 5, 2014 at 9:43 AM, Alex Peters <alex at peters.net> wrote:
>>>
>>>> To give a particular user/group access to a particular queue, go into
>>>> the settings for that queue and assign the appropriate rights for that
>>>> user/group.
>>>>
>>>> Then, to ensure that that user/group cannot access other queues, remove
>>>> the rights for those other queues.
>>>>
>>>> All users who can log into RT are part of the "Everyone" and
>>>> "Privileged" groups.  To ensure that a particular user/group cannot access
>>>> one of your queues, you need to ensure that that queue is only accessible
>>>> to a specific other group, not Everyone or Privileged.
>>>>
>>>>
>>>> On 4 August 2014 18:35, niraj <niraj.vara at gmail.com> wrote:
>>>>
>>>>> Hi
>>>>>
>>>>>     I want to setup a queue for the particular User/Group. Means the
>>>>> any
>>>>> particular User/Group only have the  access right for that particular
>>>>> queue
>>>>> only.
>>>>>
>>>>>       And that User/Group will not able to view or create any ticket on
>>>>> other queue.
>>>>>
>>>>> How to achieve the same ?? Please guide for the same.
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> View this message in context:
>>>>> http://requesttracker.8502.n7.nabble.com/setup-queue-for-particular-user-tp58182.html
>>>>> Sent from the Request Tracker - User mailing list archive at
>>>>> Nabble.com.
>>>>> --
>>>>> RT Training - Boston, September 9-10
>>>>> http://bestpractical.com/training
>>>>>
>>>>
>>>>
>>>
>>>
>>> --
>>> Niraj M. Vara
>>> Linux Administrator
>>> Mavenvista Pvt. Ltd.
>>>
>>>
>>> "DON'T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE MOON"
>>>
>>
>>
>
>
> --
> Niraj M. Vara
> Linux Administrator
> Mavenvista Pvt. Ltd.
>
>
> "DON'T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE MOON"
>
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