[rt-users] Change ticket subject before first outgoing correspondence.
falcone at bestpractical.com
Wed Aug 13 10:51:20 EDT 2014
> The best I can say is that I *loathe* having to ask questions of
> mailing lists and IRC channels, as I expect to get answers like this.
> I seriously hate getting replies intoning that the information is
> readily available, so I do the best I can using Google and reading all
> the available documentation I can find. I may have spent more than an
> hour looking for that precise piece of information, but I spent more
> than a week digging through all the available documentation on the
> wiki and BestPractical's website docs. The wiki consists primarily of
Found in the second hit on the wiki after typing Scrip into the search
Should be updated to reflect 4.2, but such is life.
Trivially testable too.
Condition: ON Create
Action: User Defined
Commit: RT->Logger->error("I'm the first scrip");
That's as much time as I have this week to search the wiki
and mailing list archives for things I've written.
> I apologize if I'm a bit bristly, but I've always spent at least
> several hours searching and reading before opening a thread on a
> mailing list or IRC channel, because I hate "RTFM" or "LMGTFY"
I actually generally don't bother answering questions that I've
answered within the last two weeks. This was an exception because I
saw things being led astray.
> Good to know. I did not find documentation describing the precise
> processing behavior of RT scrips.
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