[rt-users] Insert Content From Main Ticket. Into the Content of the approval Tickets

AJ aaron.mccarthy at southwestern.ie
Thu Aug 14 07:13:05 EDT 2014


Hi,

I am required to allow users the ability to approve tickets via email. Which
I have implemented and working. The only problem is how can they approve
something when they don't know what the approval is about because they cant
see the content of the Original Ticket.

Is there a way of doing this?





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