[rt-users] Can't resolve in-progress ticket?

[Alex Peters]

Sounds like a possible misconfiguration of the relevant lifecycle:

https://bestpractical.com/docs/rt/latest/customizing/lifecycles.html#Update-Transitions
On 26/08/2014 1:40 am, "Rezty Felty" <rfelty at adknowledge.com> wrote:

>   More info, have opened additional tickets to test, seems that when any
> ticket is placed in in-progress status, it then loses all status choices
> except in-progress.
>
>  Thanks,
> Rezty Felty
> Senior Linux Administrator
> Adknowledge
> 816-559-1196
>
>   From: Rezty Felty <rfelty at adknowledge.com>
> Date: Monday, August 25, 2014 at 10:30 AM
> To: "rt-users at lists.bestpractical.com" <rt-users at lists.bestpractical.com>
> Subject: [rt-users] Can't resolve in-progress ticket?
>
>    I just upgraded our RT system, from running on SLES 11 to RHEL 6.5, RT
> from 3.8.7 to 4.2.6, and mysql  from an old version to the latest mariadb.
>  Upgrade went smoothly, have tested everything, all seems to be well,
> except one thing.  I have a ticket that a user placed in in-progress status
> after the upgrade, and now the only status anyone can place it in, even me
> as an RT Admin, is in-progress.  Can’t resolve, open, delete, pending, etc.
>  They aren’t even choices in the drop-down in the jumbo ticket display.
>  Any idea what caused this, and how to resolve?
>
>  Thanks,
> Rezty Felty
> Senior Linux Administrator
> Adknowledge
> 816-559-1196
>
> --
> RT Training - Boston, September 9-10
> http://bestpractical.com/training
>
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