[rt-users] Can't add attachments to correspondence or comment from web interface

[Andy Batey]

Just upgraded from 4.0.18 to 4.2.6 - no problems reported during upgrade 
or database upgrade.

When replying to or commenting on an existing ticket from the web 
interface it is not possible to add an attachment;
Browse, select a file and the name shows up next to the Browse button 
under the text entry window but when I click on "Update Ticket" no file 
is attached
If I click on "Add More Files" rather than "Update Ticket" the text 
entry box disappears momentarily and when it comes back there is no file 
attachment listed and "No file selected" next to the Browse button.

Creating a new ticket from the web interface with attachments works fine

Doing a reply with attachments on my test server, which was upgraded 
from a copy of the same code base and database, it attaches files just fine.

I have not been able to find what is different between the two instances 
and the logs written to the RT log file are the same for both servers,  
this is what I get when Browsing for a file and clicking on Add More Files:

[10157] [Fri Aug 29 11:16:49 2014] [debug]: Encode::Guess guessed 
encoding: ascii (/local/rt4/sbin/../lib/RT/I18N.pm:595)
[10157] [Fri Aug 29 11:16:49 2014] [debug]: Encode::Guess guessed 
encoding: ascii (/local/rt4/sbin/../lib/RT/I18N.pm:595)
[10157] [Fri Aug 29 11:16:49 2014] [debug]: About to prepare scrips for 
transaction #484933 (/local/rt4/sbin/../lib/RT/Transaction.pm:187)
[10157] [Fri Aug 29 11:16:49 2014] [debug]: Found 10 scrips for 
TransactionCreate stage with applicable type(s) Correspond for txn 
#484933 on ticket #23782 (/local/rt4/sbin/../lib/RT/Scrips.pm:495)
[10157] [Fri Aug 29 11:16:49 2014] [debug]: Converting 'utf-8' to 
'utf-8' for text/plain - [Helpdesk #23782] Test ticket with attachment 
(/local/rt4/sbin/../lib/RT/I18N.pm:295)
[10157] [Fri Aug 29 11:16:49 2014] [debug]: Converting 'utf-8' to 
'utf-8' for text/plain - [Helpdesk #23782] Test ticket with attachment 
(/local/rt4/sbin/../lib/RT/I18N.pm:295)
[10157] [Fri Aug 29 11:16:49 2014] [info]: 
<rt-4.2.6-10157-1409311009-1092.23782-16-0 at helpdesk.------------> not 
sending to ---------------, creator of the transaction, due to 
NotifyActor setting (/local/rt4/sbin/../lib/RT/Action/SendEmail.pm:840)
[10157] [Fri Aug 29 11:16:49 2014] [debug]: Converting 'utf-8' to 
'utf-8' for text/plain - [Helpdesk #23782] Test ticket with attachment 
(/local/rt4/sbin/../lib/RT/I18N.pm:295)
[10157] [Fri Aug 29 11:16:49 2014] [debug]: Converting 'utf-8' to 
'utf-8' for text/plain - [Helpdesk #23782] Test ticket with attachment 
(/local/rt4/sbin/../lib/RT/I18N.pm:295)
[10157] [Fri Aug 29 11:16:49 2014] [debug]: Skipping Scrip #2 because it 
isn't applicable (/local/rt4/sbin/../lib/RT/Scrips.pm:353)
[10157] [Fri Aug 29 11:16:49 2014] [debug]: Skipping Scrip #13 because 
it isn't applicable (/local/rt4/sbin/../lib/RT/Scrips.pm:353)
[10157] [Fri Aug 29 11:16:49 2014] [warning]: Use of uninitialized value 
in string eq at (eval 6935) line 2. ((eval 6935):2)
[10157] [Fri Aug 29 11:16:49 2014] [debug]: Skipping Scrip #14 because 
it isn't applicable (/local/rt4/sbin/../lib/RT/Scrips.pm:353)
[10157] [Fri Aug 29 11:16:49 2014] [debug]: Skipping Scrip #19 because 
it didn't Prepare (/local/rt4/sbin/../lib/RT/Scrips.pm:361)

Google has not proved to be my friend in finding a solution for this one.

I would appreciate any ideas that you have on what the problem could be 
or where I should look.

Regards

Andy

-- 
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Andrew Batey Computer Officer,Institute of Astronomy, Cambridge
Tel. +44 (0) 1223 766662 (work) 	http://www.ast.cam.ac.uk/
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