[rt-users] Default Configuration RT

Alex Peters alex at peters.net
Wed Dec 10 07:20:30 EST 2014

Hi Renato,

What exactly did you try, and what happened?  Going into MySQL, dropping
the database (or all of its tables) and running the sbin/rt-setup-database
script would restore all of your templates and scrips.  Specifically, you
would probably do this if your MySQL user has the permissions to drop the

$ sbin/rt-setup-database --action drop,create,schema,acl,coredata,insert
--dba <RT_DB_USERNAME> --prompt-for-dba-password

You can pass "--help" to the rt-setup-database script for further details.
Remove "drop,create," from the above line if you'd like to manually remove
all of the tables first (using mysql).

Please let us know how you go (using "Reply All").

On 10 December 2014 at 23:02, Renato Gentil <renatorodrigo_87 at hotmail.com>

> Hi Alex,
> I tried it but didn't work for me. Basically I'm trying to restore the
> default templates and scripts because I have deleted some of them and now
> some of our features have been gone with them.
> Can you help me with that ?
> thanks,
> Renato Gentil
> ------------------------------
> From: alex at peters.net
> Date: Wed, 10 Dec 2014 01:12:06 +0000
> Subject: Re: [rt-users] Default Configuration RT
> To: renatorodrigo_87 at hotmail.com; rt-users at lists.bestpractical.com
> You could drop the database and set it up again, or also completely
> uninstall and reinstall RT.
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