[rt-users] REST and umlauts in Custom Field names

Jasper Olbrich jasper.olbrich at students.uni-marburg.de
Thu Dec 11 09:31:16 EST 2014


I'm trying to use REST to create tickets in a queue that uses Custom 
Fields. It works well for CFs without umlauts, but I couldn't find a way 
yet to fill the CF "Größe".

I'm sending the data with Python's urllib module, the request body looks 


where CF-Gr%C3%B6%C3%9Fe is the urlencoded CF name. I also tried to 
circumvent urlencoding for this particular CF name:


"\xc3\xb6\xc3\x9" is the byte sequence for utf-8 encoded unicode "öß".

I also tried to add "charset=utf-8" to the content encoding header, but 
to no avail.

Is it possible to write CFs via REST? Reading works fine.


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