[rt-users] rt 3.6.5 no longer sending emails

[Alex Peters]

RT::I18N::IsTextualContentType seems to have been introduced in RT v3.6.6,
so your scrips are relying on a newer version of RT than is installed.
This is a problem.

I guess you will need to upgrade to at least RT v3.6.6 (although the RT 3.6
and RT 3.8 series are both officially unsupported, so RT 4.0+ is
recommended).

On 29 November 2014 at 04:55, Cajun X <cajunx at gmail.com> wrote:
>
> Hi,
>
> After updating RT to 3.6.5 on redhat it is no longer sending emails  - see
> error below
> Would someone be able to point us in the right direction
>
> Sendmail is working correctly but RT is not sending the email to it as it
> seems to bottom out with the following error
>
>
>
>
>  [error]: Scrip Prepare 6 died. - Undefined subroutine
> &RT::I18N::IsTextualContentType called at
> /usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm line 177.
>
>
>
> Stack:
>
>   [/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:177]
>
>   [/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/Notify.pm:67]
>
>   [/usr/lib/perl5/vendor_perl/5.8.8/RT/ScripAction_Overlay.pm:234]
>
>   [/usr/lib/perl5/vendor_perl/5.8.8/RT/Scrip_Overlay.pm:478]
>
>   [/usr/lib/perl5/vendor_perl/5.8.8/RT/Scrips_Overlay.pm:239]
>
>   [/usr/lib/perl5/vendor_perl/5.8.8/RT/Transaction_Overlay.pm:173]
>
>   [/usr/lib/perl5/vendor_perl/5.8.8/RT/Record.pm:1461]
>
>   [/usr/lib/perl5/vendor_perl/5.8.8/RT/Ticket_Overlay.pm:2435]
>
>   [/usr/lib/perl5/vendor_perl/5.8.8/RT/Ticket_Overlay.pm:2348]
>
>   [/usr/lib/perl5/vendor_perl/5.8.8/RT/Interface/Email.pm:777]
>
>   [/usr/share/rt3/html/REST/1.0/NoAuth/mail-gateway:61]
> (/usr/lib/perl5/vendor_perl/5.8.8/RT/Scrip_Overlay.pm:481)
>
>
>
> ------------
>
> we are also getting some more generic errors
>
>  [warning]: Use of uninitialized value in string ne at
> /usr/lib/perl5/vendor_perl/5.8.8/RT/Interface/Web.pm line 1502.
> (/usr/lib/perl5/vendor_perl/5.8.8/RT/Interface/Web.pm:1502)
>
>
> ----
>
>  [warning]: Use of uninitialized value in string ne at
> /usr/lib/perl5/vendor_perl/5.8.8/RT/Report/Tickets.pm line 406.
> (/usr/lib/perl5/vendor_perl/5.8.8/RT/Report/Tickets.pm:406)
>  [warning]: Use of uninitialized value in substitution (s///) at
> /usr/lib/perl5/vendor_perl/5.8.8/RT/Interface/Web.pm line 632.
> (/usr/lib/perl5/vendor_perl/5.8.8/RT/Interface/Web.pm:632)
>  [warning]: Use of uninitialized value in pattern match (m//) at
> /usr/lib/perl5/vendor_perl/5.8.8/RT/I18N.pm line 396.
> (/usr/lib/perl5/vendor_perl/5.8.8/RT/I18N.pm:396)
> [warning]: Use of uninitialized value in concatenation (.) or string at
> /usr/lib/perl5/vendor_perl/5.8.8/RT/I18N.pm line 413.
> (/usr/lib/perl5/vendor_perl/5.8.8/RT/I18N.pm:413)
> [warning]: Encode::Guess failed: ; fallback to iso-8859-1
> (/usr/lib/perl5/vendor_perl/5.8.8/RT/I18N.pm:413)
>  [warning]: Use of uninitialized value in pattern match (m//) at
> /usr/lib/perl5/vendor_perl/5.8.8/RT/I18N.pm line 396.
> (/usr/lib/perl5/vendor_perl/5.8.8/RT/I18N.pm:396)
>  [warning]: Use of uninitialized value in concatenation (.) or string at
> /usr/lib/perl5/vendor_perl/5.8.8/RT/I18N.pm line 413.
> (/usr/lib/perl5/vendor_perl/5.8.8/RT/I18N.pm:413)
>  [warning]: Encode::Guess failed: ; fallback to iso-8859-1
> (/usr/lib/perl5/vendor_perl/5.8.8/RT/I18N.pm:413)
>  [error]: Scrip Prepare 4 died. - Undefined subroutine
> &RT::I18N::IsTextualContentType called at
> /usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm line 177.
>
>
>
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