[rt-users] RT using single Office 365 account
rshaker at ARDENCOMPANIES.COM
Tue Dec 30 15:06:37 EST 2014
On our installation we use a single mail account, support at example.com<mailto:support at example.com>. Fetchmail pulls the mail from SMTP and pushes it into the "uncategorized" queue. From there, the ticket is created automatically, emails are sent to the proper lists based on the user's location in active directory (i.e. if a user in California sends the ticket in, the California IT people will get an email), and then the ticket is categorized based on a regex that runs on the email subject / body. It's a bit of initial setup but once it's done it passes everything off automatically and there's little maintenance.
From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Jim Tambling
Sent: Tuesday, December 30, 2014 4:42 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] RT using single Office 365 account
Has anyone tried this? I have done it with Google Apps and setting up aliases for each queue. Can the same be achieved with Office 365?
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