[rt-users] Pointers for the unfamiliar - creating custom behaviours
Simon Wilcox
simonw at simonwilcox.co.uk
Wed Feb 5 10:42:38 EST 2014
Hi,
We've used RT for probably 10 years but really in a very vanilla way.
We're now trying to make better use of it (4.0.8 now and imminently
4.2.2) but I'm struggling to find a way in to add a feature that we'd like.
What we'd like to do is auto-link tickets together whenever they're
mentioned in a comment or response. The regex to extract the ticket
numbers from the body of the message I have and I think I know how to
create a link[1] but I can't figure out the recommended way to
incorporate that code into a scrip.
I'm probably missing something in the docs but please could you advise
how to go about putting this together ?
Many thanks,
Simon.
[1] based on the code in RT/Ticket.pm it will be something like
$self->AddLink( Type => 'RefersTo', Target => $found_id );
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