[rt-users] How to grab requestor's first and last name in email address ?

Ethier, Michael methier at CGR.Harvard.edu
Wed Feb 5 14:16:08 EST 2014


I need to obtain the first and last name that would be part of the requestor's email address.
For example, requestor email address comes in as:

From: "Smith, Joe" <jsmith at mail.com<mailto:jsmith at mail.com>>

In this example I want parse out the "Joe" and "Smith" keywords and assign them to 2 variables
which I will use for comparison later.

I am writing a RT Scrip. Is this possible to do ?


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