[rt-users] Forwarding an e-mail with an HTML alternative
drasar at ics.muni.cz
Fri Feb 7 12:54:09 EST 2014
Dne 7.2.2014 17:52, Kevin Falcone napsal(a):
>> Thanks for your response. I am not necessarily looking for an easy way
>> to make RT do my bidding and upgrade is not an option right now. In a
>> way, I do not really need to use the template at all, incoming messages
>> are formated just as I want them to be.
> On Create Notify Requestors with template Corresopnd
> which will relay your mail to the requestors during creation.
> Your Scrip is honestly likely to cause all the problems you saw.
> Or just set your requestors and then correspond on the ticket with
> your content.
Correspond template is not working for me as I would like it to work -
i.e. in the template I have RT-Attach-Message: Yes, but if I don't
supply body in the text of the template (because I don't want to insert
any other text, except the one I have received), no mail is sent.
Can I do something with it?
Another thing is a the RT-Ataach-Message mechanism. If I take a look at
the sent message from within the RT I see two RT-Attachment headers.
Does that mean that those two attachments are going to be sent
separately and not inside multipart/alternative?
> 4.2 will do a better job of not mangling your mail. Reading the
> outgoing mail transaction though is almost guaranteed to fail.
> Just use normal RT correspond actions.
By outgoing mail transaction, do you mean the Correspondence
transaction? Because I have previously altered the Notify.pm scrip
(albeit to much lesser extent) to add one special attachment to each
outgoing e-mail and I had no problems with it at all...
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