[rt-users] [rt-announce] Best Practical's First RT Training of 2014- Featuring RT 4.2!

Talena Gandy training at bestpractical.com
Wed Feb 12 13:01:04 EST 2014


Our first training for 2014 will take place in London, England on March 19-20. As we like to keep class sizes relatively intimate, register soon or we may not be able to guarantee you a seat. If you can't make London, we will have upcoming trainings this year in Dallas, Texas and Boston, Massachusetts. Please let us know at training at bestpractical.com if you're interested in these other trainings, or if you have a suggestion for where we should hold one.

This training will introduce you to the new features in RT 4.2 as part of a comprehensive overview of RT. Whether you're an old hand at RT or a recent convert, you'll have a good understanding of all of RT's features and functionality by the end of the session.

The first day starts off with a tour of RT's web interface and continues with a detailed exploration and explanation of RT's functionality, aimed at non-programmer RT administrators. We'll walk through setting up a common helpdesk configuration, from rights management, constructing workflows and notifications, and the basics of Lifecycles.

The second day of training picks up with server-side RT administration and dives into what you need to safely customize and extend RT. We'll cover upgrading and deploying RT, database tuning, advanced Lifecycle configurations, writing tools with RT's API, building an extension, and demonstrate how to extensibly alter the web UI and internal functions.

It goes without saying that you'll get the most out of training if you attend both days of the course, but we've designed the material so that you can step out after the first day with a dramatically improved understanding of how to use RT or show up on the second day and get quickly up to speed on how to make RT do your bidding.

For both days, the cost is USD $1,495. Single days are USD $995. Each class includes training materials, a continental breakfast, and snacks (lunch is not provided).

If you'd like to pay with Visa, MasterCard or Discover, please visit Best Practical's online store. 
Unfortunately we are unable to accept American Express or PayPal. If you'd prefer to pay with a purchase order, please email us at  training at bestpractical.com. Be sure to include:

If you want to attend both days or a single day
Full names and email addresses of attendees
Please contact us at training at bestpractical.com for discounted pricing if you are from an academic institution or if you'd like to send more than 3 people.
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