[rt-users] User Created Scrip Won't Run On Create

Kevin Falcone falcone at bestpractical.com
Thu Feb 13 11:21:14 EST 2014

On Thu, Feb 13, 2014 at 07:46:35AM -0800, Ethan Hohensee wrote:
> I've seen examples online of people calling the logger using the
> /RT::Logger->error command/, but you are recommending using
> /RT->Logger->error/. Which of these is the correct way to call the logger?

They're equivalent

> I've been trying logging statements and neither of the methods above add
> anything to the debug logs. In my RT_SiteConfig.pm, I have this statement:
> /Set($LogToSyslog , 'debug');/

> Does debug function as a catch all for error, info, critical, warning, etc.?


> My Scrip is applied to the queue that I am sending to, and supposed to run
> at the TransactionCreate Stage. At this point, I am fairly certain that I
> have everything correct on the front end and I am starting to look for
> issues in my web stack. I am using Apache 2.2.15-29 and mod_perl-2.0.4-10.

A TransactionCreate Scrip with 
On Create
User Defined

Custom Prepare
return 1;

Custom Commit
return 1;

Logs my two messages to the log
[34474] [Thu Feb 13 16:17:06 2014] [error]: Preparing! ((eval 633):1)
[34474] [Thu Feb 13 16:17:06 2014] [error]: Committing! ((eval 637):1)

Since you're running 4.2, go to Admin -> Tools -> System Configuration
and read the Logging box and ensure you're reading the correct logs.

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