[rt-users] How can users of the same group share tickets?

Thierry Thelliez thierry.thelliez.tech at gmail.com
Tue Feb 18 14:29:38 EST 2014


Hello all,

If we have two submitters (john and jane) belonging to the same group, can
we have them share their tickets?  If john submits a ticket, I would like
jane to be able to edit it.

In other words, I need a group level ownership rather than an individual
level ownership.

Is that possible in RT?

Thanks,
Thierry
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20140218/07777386/attachment.htm>


More information about the rt-users mailing list