[rt-users] enable notification when metadata is modified

Kevin Falcone falcone at bestpractical.com
Fri Feb 21 12:05:24 EST 2014

On Fri, Feb 21, 2014 at 11:59:53AM -0500, Darin Perusich wrote:
> Is it possible to enabled notifications when the metadata of a ticket
> is modified? Ideally I'd like to enable this on a queue by queue
> basis.

Condition: On Transaction
Action: Notify Owners
Template: Your custom tempalte

will trigger anytime there's been a change.  You'll have to craft your
template to do something sane with
$Transaction->BriefDescriptionAsHTML or by hand since the plain
Transaction template won't handle all metadata changes.

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