[rt-users] closing out reminders on a ticket using a custom lifecycle

Justin Killen jkillen at allamericanasphalt.com
Tue Feb 25 14:18:21 EST 2014

I have a custom lifecycle set up for code related issues (coding, pending_deployment, user_testing, etc).  I've got a reminder set ('check and close') on one of these tickets to check back with the user and confirm a fix is functional before closing out the ticket, but when I attempt to 'check box to complete' the reminder, I get this error:

Reminder 'check and close': You can't change status from 'open' to 'resolved'.

Are the status' in the lifecycle tied to the reminders as well?  What do I need to change in the lifecycle to allow this to work?


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