[rt-users] SLA Extension config problems while manipulating due date

Kevin Falcone falcone at bestpractical.com
Thu Feb 27 16:53:10 EST 2014

On Thu, Feb 27, 2014 at 10:58:48AM +0100, Andrea Zimmerli wrote:
>    Hi,
>    I'm using RT 3.8.17 and installed RT::Extension::SLA 0.07, currently testing it.
>    When I set a ticket status to "Stalled" the due date gets unset, and this is what I want.
>    However, when I set the ticket status back to "open", the due date is set back
>    to the original value, it may correspond already to a past date.
>    Do you know if there is a way to have the due date set automatically
>    to a time in future, i.e. now+QueuePriority?
>    Response => { RealMinutes => 60*1 , IgnoreOnStatuses => ['stalled'] },

Looking at the docs for IgnoreOnStatuses, there's a NOTE that
addresses what you want.


Unfortunately, the answer is no without further enhancement of the SLA

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