[rt-users] closing out reminders on a ticket using a custom lifecycle

Kevin Falcone falcone at bestpractical.com
Thu Feb 27 16:54:52 EST 2014

On Tue, Feb 25, 2014 at 02:47:05PM -0800, Justin Killen wrote:
> Perhaps I'm just mis-understanding this. When I read
> "reminder_on_resolve: When a reminder is resolved, the status will be
> changed to this value.", and it's a property of the lifecycle, I'm
> assuming that it's talking about the ticket status; I do not want the
> ticket status to change.

Reminders are tickets.
You're telling the lifecycle what status to set the status of the
reminder to.  It's possible that piece could be clearer, it was added
to address issues exactly like yours.

> From your response, I gather that this is meant to mean that it will change the status of the reminder (not the ticket).  If I am wrong here, please let me know.
> That being said, I've set states for the reminder_on_open and reminder_on_resolve default options, restarted apache, and I'm still receiving the same error when trying to close out a reminder:
> Reminder 'check and close': You can't change status from 'open' to 'resolved'.

If you've changed the config from resolved, I find it hard to understand why
RT would still try to resolve.

Please show a simple up-to-date lifecycle configuration and provide
replication steps to see the problem so others can test.

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