[rt-users] Untake/Set owner of other users' tickets

[Oriol Soriano]

Hi,

In our work team, we have regular members and team managers. I would like to enable team managers to 'untake' other members tickets (eg: to tweak  workload). I would preffer only team managers having this right.
But, at this point, Im not being able to spot a right to enable this work scenario.

Is there any possible way to allow certain users to untake tickets owned by other users?

Thanks in advance,
Oriol Soriano.



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