[rt-users] Let customers see tickets in selfservice interface

[Nicolas Roosen]

Hello,

I am trying to setup the following scheme:

- we are providing helpdesk services for different customers, so we
build one queue for each customer
- we would like to permit customer A to see its ticket created by
e-mail, so we first created an unprivileged user for all personal of
customer A (easier to manage from the customer point of view)
- but since people create requests from their own e-mail, they don't see
their tickets in the selfservice interface if they log in with the
"generic" unprivileged user for customer A.

Can this be done? And if yes, how?

Thank you.
Nicolas